Financial Difficulty


Are you having difficulty managing your Wallet Wizard repayments? We’re here to help.

If the unexpected happens and you’re unable to meet your commitments, please get in touch as soon as possible.

We have a dedicated team available who can offer you varying levels of support depending on your circumstances.

If you need assistance, please call our team on 1300 493 827 or fill out the contact form below and we’ll be in touch.

Additional Support

Did you know you can access free and independent financial counselling services? You can access the service by calling the National Debt Helpline on 1800 007 007 or by visiting


Financial Counsellors

Are you a Financial Counsellor? Our Customer Experience team can assist with your clients’ long-term financial difficulty enquiries and work with you to achieve a mutually satisfactory outcome.