If you are unhappy with your experience with Credit Corp we suggest you let us know as soon as possible asking to speak to your Customer Relationship Manager’s supervisor.
If you remain dissatisfied, you can contact our Customer Care team by:
- Calling 1300 768 621
- Completing and submitting the form at the top of this page
- Emailing email@example.com
- Writing to us at:
GPO Box 4475
Sydney, NSW, 2001
- Fax your complaint to 1300 483 926
A notification will be sent to you within 1 working day to confirm the receipt of your complaint.
Your complaint will be investigated by a Customer Care Officer and a written response will be provided to you.
If you have any questions or concerns about our findings, or if you require further information or clarification from us, please do not hesitate to contact the Customer Care team on 1300 768 621. Our business hours are from 8:30am – 5 pm, Sydney time. We are closed on national Australian public holidays.
If you are dissatisfied with the outcome reached with our Customer Care team, you can go to our external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA), for a free and independent dispute resolution service.
AFCA’s service does not cost you anything and they will help resolve the complaint.
You can contact AFCA by calling 1300 56 55 62, or through AFCA’s website (www.afca.org.au) or by writing to: AFCA, GPO Box 3, Melbourne VIC 3001
Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.