We want to hear from you directly – We value your feedback

Wallet Wizard is here to help. If we haven't lived up to your expectations, we probably haven't met our own high standards and we would like to know about it.
If you were impressed by your experience, we love sharing the feedback with our Team Members, so please tell us how Wallet Wizard helped you.

Fill out the form below or scroll down for more contact information:

Phone: 1300 WALLET (1300 925 538)
Postal Address: PO Box 4475, Sydney, NSW, 2001
Location: Level 15, 201 Kent Street, Sydney NSW 2000
Office Hours: 8am - 8pm Monday to Friday
8am - 12pm Saturday
Email: hello@walletwizard.com.au
Fax: 1300 130 757

Phone: 1300 768 621
Postal Address: PO Box 4475, Sydney, NSW, 2001
Location: Level 15, 201 Kent Street, Sydney NSW 2000
Office hours: 8am - 5pm Monday to Friday
Email: customercare@creditcorp.com.au
Fax: 1300 130 757

Our Complaint Process

If you are unhappy with your experience with Credit Corp we suggest you let us know as soon as possible asking to speak to your Customer Relationship Manager’s supervisor.

If you remain dissatisfied, you can contact our Customer Care team by:

  •          Calling 1300 768 621
  •          Completing and submitting the form at the top of this page
  •          Emailing customercare@creditcorp.com.au
  •          Writing to us at:
             Credit Corp
             Customer Care
             GPO Box 4475
             Sydney, NSW, 2001
  •          Fax your complaint to 1300 483 926

A notification will be sent to you within 1 working day to confirm the receipt of your complaint.

Your complaint will be investigated by a Customer Care Officer and a written response will be provided to you.

If you have any questions or concerns about our findings, or if you require further information or clarification from us, please do not hesitate to contact the Customer Care team on 1300 768 621. Our business hours are from 8:30am – 5 pm, Sydney time. We are closed on national Australian public holidays.

If you are dissatisfied with the outcome reached with our Customer Care team, you can go to our external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA), for a free and independent dispute resolution service.

AFCA’s service does not cost you anything and they will help resolve the complaint.

You can contact AFCA by calling 1300 56 55 62, or through AFCA’s website (www.afca.org.au) or by writing to: AFCA, GPO Box 3, Melbourne VIC 3001

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.